A global service disruption is currently affecting Microsoft's email services, particularly Exchange Online, which supports email delivery for Microsoft Outlook and Microsoft 365 users. As a result, customers using Microsoft email addresses may experience delays or may not receive emails from Loaded, including order confirmation emails and game codes.
What should I do if I haven't received my game code?
If you're using a Microsoft Outlook, Microsoft 365, or Exchange email address and haven't received your order confirmation or game code email:
- Check your Loaded account: If you have a Loaded account, visit My Orders to see whether your game code is available.
- Allow some time: Email delivery may be delayed while Microsoft works to resolve the disruption. Please check your inbox again later.
Is my order affected?
- This disruption relates to Microsoft's email services and does not necessarily indicate a problem with your Loaded order or game code.
- If your game code is available in your Loaded account, you can access it directly without waiting for the email.
Customers using Microsoft email addresses may experience delays or may not receive emails from Loaded, including order confirmation emails and game codes until the issue is resolved.
We appreciate your patience while Microsoft works to restore its services.