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How to Redeem Your PlayStation Code

Use the steps below to redeem any PlayStation digital code you purchased. These instructions apply to PS4 and PS5 codes, including games, add-ons, subscriptions, and PlayStation Store gift cards.

 

Find Your Code:

After purchase, your PlayStation code is available:

  • In your Loaded account under My Orders.
  • In your order confirmation email.
PS5 Console
  1. Open the PlayStation Store on your PS5.
  2. Press the Triangle button to open the menu.
  3. Select More, then choose Redeem Code.
  4. Enter the 12-digit code from your Loaded Orders page/confirmation email.
  5. Select Redeem to activate your code.
PS4 Console
  1. Open the PlayStation Store on your PS4.
  2. Scroll to the bottom of the sidebar.
  3. Select Redeem Codes.
  4. Enter the 12-digit code from your Loaded Orders page/confirmation email.
  5. Select Continue to activate your code.
PlayStation App
  1. Open the PlayStation App and sign in to your account.
  2. Select the PlayStation Store icon.
  3. Open the menu on the right side of the screen.
  4. Select Redeem Code.
  5. Enter the 12-digit code from your Loaded Orders page/confirmation email.
  6. Select Continue to activate your code.
Web Browser
  1. Go to the PlayStation Store.
  2. Sign in to your PlayStation Network account.
  3. Select your profile icon at the top of the screen.
  4. Choose Redeem Code.
  5. Enter the 12-digit code from your Loaded Orders page/confirmation email.
  6. Select Continue to activate your code.

PlayStation Support if You Have Issues

  • If your code will not redeem after trying the methods above:
  1. Visit the Problems using voucher codes on PlayStation Store page.
  2. Follow the troubleshooting instructions provided.
  3. If the issue persists, contact PlayStation Support for further assistance.

 

Tips to Avoid Common Issues

  • Correct account: Double-check that you are signed in to the PlayStation Network account where you want the content.
  • Region: PlayStation codes are region-specific. Your code's region must match your PSN account's country/region.
  • Code format: PlayStation Store voucher codes are generally 12 characters long. Make sure you enter the code correctly.
  • One-time use: Once redeemed, a code cannot be redeemed again and the content or wallet balance is added to the account used for redemption.
  • Gift cards: Redeeming a PlayStation Store gift card adds the corresponding amount to your PlayStation wallet.

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