If you have any trouble redeeming the code, please contact our Customer Service team with the below details, and we’ll be happy to help!
Providing these details will help us investigate the issue thoroughly and resolve it faster. Once we have the information, our team will review everything carefully and get back to you with an update as soon as possible.
For Steam Code Issues
A link to your Steam profile.
Unedited screenshots (.jpg or .png) of:
-The key entered in the Steam activation window
-The exact error message you receive when trying to redeem the key
-Your Steam account region
A screenshot of your Steam account licenses and product key activations, including your system date and time.
- You can find this by going to: Your account name (top-right) → Account Details → View licenses and product key activations
Any messages you’ve received from Steam Support, captured directly from the Steam client.
For Xbox Code Issues
Confirmation if you had tried to reboot your Console/PC.
Region of your account.
The exact code you entered.
Screenshots of any error messages that you got (with date and time of system).