When a payment doesn’t go through, it’s often due to bank checks, incorrect details, or network issues. Here’s how to spot the cause and fix it quickly.
Possible reasons why your payment was declined
- Bank security checks: Your bank may block the charge if it seems unusual or comes from another country.
- Incorrect card details: A wrong card number, expiry date, CVV, or billing address can stop the payment.
- Insufficient funds or limits: Make sure your card has enough balance and that you have not reached a spending limit.
- Browser or network issues: Cookies, cache, or browser extensions can sometimes interfere with checkout.
- VPN or proxy: Using one may trigger extra security checks or block payments.
- Unsupported payment method: Some payment types are not available in every region.
How to get your payment through
- Check your card details and billing address are correct.
- Clear cookies and cache or try a different browser or network.
- Turn off any VPN or proxy before paying.
- Try another payment method such as PayPal or Apple Pay.
- Contact your bank or card provider to approve the transaction.
Need more help? Please contact our Customer Support team, and we will be happy to assist you.