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How to Redeem Your Xbox Code

Use the steps below to activate any Xbox digital code you purchased. These instructions apply to Xbox One and Xbox Series X|S codes, including games, add-ons, memberships, and gift cards.

 

Find Your Code

After purchase, your 25-character Xbox code is available:

  • In your Loaded account under "My Orders"

  • In your order confirmation email

Format example: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

 

Xbox console

  1. Sign in on your Xbox One or Series X|S.

  2. Press the XBOX button to open the guide, and then select Store.
  3. Press the View button to open the side menu, and then select Redeem.
  4. Enter the 25-character code, select Next, and then follow the prompts.
Microsoft website

  1. Go to redeem.microsoft.com.

  2. Sign in with the Microsoft account that should own the content.

  3. Enter your 25-character code and follow the prompts.

Microsoft Store app on Windows
  1. Press the Start button and then enter XBOX into the search bar.
  2. Choose Microsoft Store from the results to open the app.
  3. Select your account in the top-right corner of the screen, and then select Redeem code or gift cards.
  4. Select Redeem under Redeem a code.
  5. Enter the 25-character code, select Next, and then follow the prompts.
Xbox app on PC
  1. Press the Start button and then enter XBOX into the search bar.
  2. Choose the XBOX app from the results to open the app.
  3. Select your gamerpic in the top-left corner, and then select Settings.
  4. Select Redeem under Redeem a code.
  5. Enter the 25-character code, select Next, and then follow the prompts.

Xbox Support chat if you have issues

  • If the code will not redeem after trying the methods above:

  1. Go to the Xbox Support Contact page.

  2. Start the Virtual Agent and choose to speak with an agent if needed.

  3. Explain the error and ask if they can assist with applying the valid, unredeemed code to your account.

Note: Support can only help with valid, unused codes. They cannot transfer content between accounts.

 

Tips to Avoid Common Issues

  • Correct account: Double-check you are signed in to the Microsoft account where you want the content.

  • Busy times: If the console shows an error during high traffic, the website method usually works.

  • Region: Codes are often region locked. Redeem in the same country or region shown on the product page.

  • VPN: Turn off VPN or proxies while redeeming.

  • One-time use: Once redeemed, a code is permanently tied to that account.

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